SA & SSA Private Debtors Controller - 12 Months FTC

Job Purpose 

Interact with Debtors and all related internal functions, to ensure collection of funds, resolution of customer queries and streamlining of processes. Set collection targets, track and report ageing status, collections vs targets and DSO actual vs target. Ensure all targets and deadlines are met. Perform monthly on-site visits at all major Debtors, to resolve queries and ensure that payments are received, as per agreed trading terms.

Accountabilities

• Visit all major Private Debtors on a rotational basis to build strong customer relations, to ensure collection of funds, resolution of customer queries and streamlining of processes.
• Review and resolve queries with Private Debtors, in conjunction with Commercial KAM’s, Customer Care and FSS
• Create SOP’s for each major wholesaler, clearly outlining the agreed credit terms, fee structures, price claims, short/over deliveries, returns, SPOC’s and POD processes to be followed.
• De-bottleneck any recurring customer non-payment/credit issues, implement solutions and track progress
• Agree and implement SLA’s for resolution of any account issues
• Able to reconcile between customer accounts on Cipla’s SAP system to the relevant Private Debtors systems, categorising outstanding issues and provide supporting documentation for all items queried.
• Timeous collections of all Private outstanding balances.
• Obtain customer remittances, to ensure that daily receipts can be correctly allocated to relevant invoices.
• Motivate and obtain management approval for adjustments/credits to be issued on Private accounts, as defined by Cipla’s DOA
• Motivate and obtain DOA approval for extended terms or over credit limit supply
• Review outstanding queries and monthly Age Analysis, present monthly to management, agree actions to be taken and ensure agreed actions are implemented and tracked.
• Issue payment requests, overdue notifications and Letters of Demand
• Ensure trade terms are accurately captured in each customer’s commercial agreement and applied correctly by Customer Care and FSS
• If Customer is overdue or over credit limit, engage with customer to bring the account back within limit/terms
• Follow up on all items > 90 days, agreeing actions and resolution targets with State depots
• Visit all State depots quarterly to resolve > 90 day balances
• Reporting: Ageing status, collections and DSO vs target, detail and actions for all >180 days items
• Engage with Accounts Receivable Insurer, to ensure that adequate cover is in place
• Check accuracy of Insurance billing to sales declarations
• Manage customer qualification process
• Reduce 180 days overdue amounts to less than 1% of total Drs book