IT Business Partner - DPI

This role is responsible for partnering with business for IT solutions following the Global, Regional and Country level set processes from phase of IT solutioning to Go Live & support. The role needs to interact with Cipla support functions and vendors / partners. This role will perform IT Systems Support including Systems Implementation, Validation, Administration etc., for Manufacturing, Packaging, Warehouse, Quality etc., IT project coordinator role and stakeholder management for systems implementation.

Application Management

• Build technical understanding of MES applications, Serialization Software’s, Quality Systems QC applications/software’s and end to end business processes to have the capability to propose system changes, process transformations in line with the evolving business requirements.
• SAP Support for Production, Warehouse and Quality
• Handling Audit Trails, CSV activities
• Network Administration, Software application management, Vendor management, User management with roles and profiles
• Define architecture of enterprise applications needed to have best in class engagement with internal employees, Vendors/Partners, Customers etc.
• Evaluate new technologies, develop innovative solutions to deliver business objectives.

Engage with stakeholders               

• Multi-Functional teams across regions eg. Manufacturing, Packaging, WH, QC, QA, Engineering, Finance, HR etc. and IT Business Partners and other IT Verticals.

Strategy & Planning

• Determine opportunities to implement / scale applications across regions where there are similar business processes.
• Build business cases for implementation of tactical solutions where necessary keeping in mind the future Roadmap.

Project Management & Service Delivery

• Track committed project timelines, milestones, budgets, scope deliverables and business outcomes.
• Ensure that key performance indicators, success criteria are aligned with the desired outcomes.
• Propose, Design and Manage support models, ensure delivery of aligned SLAs for Incident, Change, Request Management for the delivered solutions working with partners.

Driving Data standards and implementing IT solutions as per business need

Ensuring applying UpToDate compliance standards in the IT solutions wherever applicable as per the ever changing and updated compliance rules.

Internal

External

• Business stakeholders - Manufacturing, Packaging, Quality Control, Quality Assurance, R&D, Engineering, Finance, HR etc.,
• IT business partners
• Corporate IT Infrastructure and security team

• Master Control – MES partner
• Kevin – SCADA implementation partner
• PLC Vendors for validation activities
• Manufacturing and Packaging Machine Vendors
• QC Instruments vendor - Labware, Empower etc
• QA, R&D and RA Application Vendors
• QC Vendors for Implementation, Upgradation, Validation and Qualification Activities
• LIMS Vendor

IT Manufacturing, Packaging and WH Systems support including IT administration, Systems Validation, PLC Validation, Maintain Infrastructure & Security etc.,

IT QC, QA, R&D and RA Systems support including IT administration, Systems Validation, Instrument Software Validation, Maintain Infrastructure & Security etc.,

IT Solutioning and Projects execution and coordination

Partnering with internal and external teams

Partnering with business functional leads

Decisions

Recommendations

Customizing solution (if so to what extent) vs Standardizing/Transforming business process

Follow best practices

Scaling Global solution to other regions vs implementing a Local solution

Understand the business need and applicability

SLAs, Commercial negotiations with partners

Adhere to the agreed timelines with business functions

Educational qualifications: 

A minimum of a bachelor’s degree in engineering, Information Technology or a related field.

Relevant experience:  

5-8 years of work experience across various technology platforms.

Knowledge and experience in handling MES systems, Manufacturing, Packaging and WH machines

Experience with Manufacturing, Packaging and WH IT solutions (MES/SCADA/LIMS etc.,), CSV activities with strong preference in pharmaceutical.

Knowledge and experience in handling QC systems, LIMS, QA/R&D/RA applications

Experience with Quality, R&D, RA IT solutions (Waters/Master Control/LIMS etc.,), CSV activities with strong preference in pharmaceutical.

Skills

• Strong skills in IT Manufacturing and Packaging Systems Administration, CSV activities, PLC and QC Systems validation and qualification
• Strong skills in IT Quality Systems Administration, CSV activities, and QC Systems validation and qualification
• SAP Skills in Production, WH, Packaging and Quality modules
• Demonstrated analytical skills
• Understanding MES solutions, Manufacturing software’s, SQL database, Application administration etc., and how to apply them to business scenarios.
• Understanding Quality Systems solutions, Quality software’s, SQL/Oracle database, Application administration etc., and how to apply them to business scenarios.
• Advanced Microsoft Suite, with strong emphasis, Excel Skills, such Macros
• Experience supporting Manufacturing, Packaging, Serialization and WH solutions, IT infrastructure solutions etc.,
• Experience supporting Quality – QC/QA, R&D and RA software solutions, IT infrastructure solutions etc.,