Senior IT Business Partner

Division

Information Technology 

Department

Commercial BP

Job Purpose

This role is responsible for partnering with business for IT solutions following India Business level set processes from phase of solutioning to Go Live & support. The role needs to interact with Cipla support functions and vendors / partners. This role will perform PM role and stakeholder management for projects.

Key Accountabilities (1/4)

1.Application and Data Management -

• Develop deep technical understanding of customer-facing solutions, applications, and end-to-end business processes to propose impactful system changes and process transformations.
• Deliver analytics initiatives by designing and developing interactive dashboards to support business decision‑making.
• Ensure alignment of technology platforms, enhancements, and solutions with evolving business goals.
• Oversee data governance to ensure visibility across reporting platforms, enabling personalized interactions and improved ROI.
• Evaluate emerging technologies and design innovative solutions to meet business objectives.
• Apply understanding of AI/ML models to translate business requirements into interactive analytics and operational applications.
• Architect backend structures, including designing schemas within the Data Lake and documenting business logic to build robust technical frameworks.

Key Accountabilities (2/4)

2.Engage with stakeholders -

• Collaborate with cross-functional teams across India Business such as SFE, Digital, Marketing, Sales, along with internal IT Business Partners, the Data CoE, and backend infra team.
• Define and document business requirements in alignment with stakeholders and process owners for seamless handover to technical delivery teams or external vendors.

Key Accountabilities (3/4)

3.Project Management and Service Delivery -

• Track and manage project timelines, milestones, scope, budgets, deliverables, and expected business outcomes.
• Ensure key performance indicators and success metrics are aligned with desired business results.
• Design and manage support models while ensuring adherence to SLAs across Incident, Change, and Request Management for SAP and other applications.
• Support all analytics platforms and applications by driving enhancements and enabling digital features.

Key Accountabilities (4/4)

4. Rollout and Adoption -

• Build and execute solution rollout plans, including training end users.
• Drive adoption and track ongoing usage of deployed solutions.
• Provide technical support to ensure seamless user experience and continuous system effectiveness.

Major Challenges

Driving data standards and ensuring aggregation of data in our Data Lake – Which is a precursor to delivering Insights, driving analytics.

Key Interactions (1/2)

INTERNAL

• Business stakeholders
• IT business partners
• IT Infrastructure, Verticals, Solutions, Technical Delivery

Key Interactions (2/2)

EXTERNAL

• Vendors - Application/ Analysis

Dimensions

Work collaboratively with multiple vendor and third party partners. Manage, track project along with providing support to relevant applications. 

Key Decisions

DECISIONS 

• Customizing solution (if so to what extent) vs Standardizing/Transforming business process.
• Skilled in data processing and good hold in building queries, SPs along with SSIS packages.
• SLAs, Commercial negotiations with tech partners.

RECOMMENDATIONS

• Specific solutions to be implemented, Vendor selection

Education Qualification

Engineering and Post Graduate Degree / Diploma. 

Relevant Work Experience

8+ years of work experience across various technology platforms.

Experience in SQL, PowerBI, Azure ETL pipeline process, Data Modelling, R/Python preferably in Pharma domain. Ability to translate complex data into actionable insights.