Medical Representative

Posting Date: Jan 22, 2025

Department: Commercial

Business Unit:

Country: Kenya

State: Kenya

Location: Nairobi

Req Id: 91720

Assess customer needs, promote / sell products from new and existing customers through formulating and building positive trust relationships.
Conduct presentations to doctors and allied staff in hospitals & medical centers and to pharmacists and dispensers in the retail sector & assists them in taking right product decisions.
Regularly collect and share feedback from customers related to product, price, service, and commercial activity and postulate solutions to counter challenges.
Demonstrate products to new and existing clients and provide assistance in selecting the most suitable option.
Service existing client accounts, obtain orders, and establish new accounts by planning and organizing daily work schedule to call on existing and potential customers and other industry stakeholders.
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, expense statements, customer wise sales plans and monthly territory analyses.
Actively resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
Monitors competition by gathering current market information on pricing, products, new product launches, and visible marketing campaigns. Analyses market trends, keeps abreast of new developments to identify competitive advantage and informs management.
Identify risks and opportunities with regard to sales.
Prepare sales presentations, customer contracts and proposals to ensure successful outcome of business transactions.
Maintaining and periodically updating detailed records of all customer contacts.
Coordinates adherence to customer and stakeholder policy and procedure
Provides support and guidance to customers
Adheres to customers SLAs
Conducts audits on customer for compliance to governance and business procedures