Senior Technical Support Application

Division

Department

Employment Type

Job Purpose

Support applications during implementation & post go live to ensure that there is no business disruption due to technical issues in order to facilitate smooth and efficient business operations

Accountabilities

I. Identify technical solution based on business needs to meet business requirements and project Delivery within timelines

• Evaluate solutions and conduct proof of concepts based on business requirements
• Identify and evaluate business scenarios to conduct preliminary test of the solutions to ensure accuracy of the data
• Identify the root cause of technical issue post go live and co-ordinate with vendors to fix the issues

II. Manage stake holders (business, vendors, IT teams) to ensure the solutions developed meet the business requirements

• Work closely with the vendors to deliver solutions for all technical issues
• Align the solutions with the business needs of the internal stakeholders
• Evaluate the training needs and ensure successful delivery of training.

III. Manage vendor relationships by ensuring SLA are met as per the requirements 

• Ensure SLA are met as part of the deliverable by identifying root cause and escalating issues at the right time
• Co-ordinate with Accounts payable team and seek necessary approvals to ensure vendor payments are done as per the agreed norms

Education Qualification

Graduate in Computer Applications , Certification course in IT

Relevant Work Experience

2- 5 years of experience in support, handling enhancements requested by users, and been a part of version upgrades, data migration activities for applications like DMS, QMS, LIMS and LMS.

SAP QM module experience as a super user/functional administrator is intended and should have good knowledge of all standard configurations involved in QM module.

Candidate must have experience in handling projects involving integration of above mentioned applications based on the User requirements.

Computer system Validation knowledge and SDLC as per GAMP5 is a must.

Should be able to review and provide inputs on Functional and technical risk assessments provided by OEM/Support partner.

Must have experience in Digital transformation project management activities.

Competencies/Skills

Job Location

Vikhroli

Shift Hours