Senior Technical Support Application

Division

Information Technology 

Department

Technical Delivery

Sub Department 1

Job Purpose

Support applications during implementation & post go live to ensure that there is no business disruption due to technical issues in order to facilitate smooth and efficient business operations.

Key Accountabilities (1/6)

Identify technical solution based on business needs to meet business requirements and project Delivery within timelines.

• Evaluate solutions and conduct proof of concepts based on business requirements.
• Identify and evaluate business scenarios to conduct preliminary test of the solutions to ensure accuracy of the data.
• Identify the root cause of technical issue post go live and co-ordinate with vendors to fix the issues.

Key Accountabilities (2/6)

Manage stake holders (business, vendors, IT teams) to ensure the solutions developed meet the business requirements.

• Work closely with the vendors to deliver solutions for all technical issues.
• Align the solutions with the business needs of the internal stakeholders.
• Evaluate the training needs and ensure successful delivery of training. 

Key Accountabilities (3/6)

Manage vendor relationships by ensuring SLA are met as per the requirements.

• Ensure SLA are met as part of the deliverable by identifying root cause and escalating issues at the right time.
• Co-ordinate with Accounts payable team and seek necessary approvals to ensure vendor payments are done as per the agreed norms.

Key Accountabilities (4/6)

Key Accountabilities (5/6)

Key Accountabilities (6/6)

Major Challenges

Key Interactions (1/2)

Key Interactions (2/2)

Dimensions (1/2)

Dimensions (2/2)

Key Decisions (1/2)

Key Decisions (2/2)

Education Qualification

University Graduate , Certification course in IT 

Relevant Work Experience

Minimum 5-6 years of relevant Technical experience.